Delivery Terms & Conditions


Do not book your plumber until goods have been delivered and checked.

Date of delivery

For items in stock a suitable delivery date should be arranged at time of order. For out-of-stock items, an estimated delivery time will be stated on the invoice/receipt. Please note that the estimated delivery date does not form part of the contract.

Time of delivery

Standard service is any time between 9am and 5pm. Timed deliveries can be made but at an extra cost. In some instances it may therefore be more convenient to have items delivered to a work address where someone is present to sign for them. In the unlikely event that goods do not arrive before 5pm (for standard service, or the relevant time for a timed delivery), please let us know the following or same day.

Meeting the delivery

Someone will need to be at the delivery address on the day of delivery. Outside packaging should be inspected before signing the delivery note*. If there is no-one available to sign for delivery, arrangements will be made to re-deliver at an additional cost to the customer. *If parcels are damaged or have been tampered with in any way they should not be signed for unless marked ‘DAMAGED’ or ‘SHORT DELIVERED’. No claim for damage in transit or shortage will be accepted if signed for ‘RECEIVED IN GOOD CONDITION’ or ‘UNCHECKED’ or ‘NOT EXAMINED’. Please note that, due to Health and Safety legislation, the driver is only allowed to deliver radiators to the nearest hard standing (pavement or driveway) and is not required to carry the radiators up any steps. Where a radiator is too large or heavy for one man to handle safely, please ensure someone is available at the delivery address to assist the driver.

Within 24 hours of receiving radiators

Please unwrap and thoroughly inspect goods. Any visible fault or imperfection (or missing parts) must be reported to Aeon within one working day (24 hours) of receipt to enable us to send a replacement, otherwise goods shall be deemed to be acceptable. A content sheet will be enclosed in the box with the radiator to enable you to check that all parts are present. In the unlikely event that your radiator is visibly faulty, please ensure that you retain all the original packaging. We cannot accept back any radiator on the grounds of visible damage or visible fault if it has been plumbed in.

Pipe centres

We can provide information on the exact position of pipework for any of our radiators. This means the pipework can be installed before you receive your radiators. Please call if you require these measurements.